Unlocks FAQ's
Q1 - What is mobile phone unlocking?A1 - Many mobile phones are 'network restricted' meaning it can be used only with a sim card from the originating network. Network restricted mobile phones will not operate with a SIM card from a competing network. Unlocking your mobile phone removes the 'network restriction' thus allowing you to use SIM cards from competing networks.
Q2 - How is a mobile phone unlocked?
A2 - Mobile phones are unlocked either by the entry of an 'Unlock Code' or by 'Direct Unlock' using specialist unlocking equipment.
Q3 - How does Unlocks perform unlocking?
A3 - Unlocks supplies an 'Unlock Code' that is entered into the mobile phone using the phones keypad (or touchscreen). Every unlock code we supply includes full, detailed code entry instructions. We source the unlock code from a reliable and trusted third-party unlock code supplier, and our supplier obtains the unlock code direct from the network or phone manufacturer.
Q4 - What is the purpose of unlocking?
A4 - Unlocking has only one purpose - removal of the network restriction to allow the use of SIM cards from competing networks. Unlocking serves no other purpose whatsoever. Unlocking does not remove or reset any other security features (lock codes and passwords etc.) and unlocking does not remove or reset any network specific branding (start-up and shut-down logos, network specific menus or settings etc.). Unlocking does not allow you to use a mobile phone that has been 'blocked, barred or blacklisted'. Mobile phones are blocked/barred/blacklisted if they have been reported lost, stolen or damaged. Mobile phones are also blocked/barred/blacklisted if they were subject to a contract and the person who signed the contract failed to adhere to the terms of the contract (e.g. failure to pay contract bills).
Q5 - How safe is unlocking with Unlocks?
A5 - Unlocking by code is the safest method of mobile phone unlocking available because it cannot possibly have any adverse effects on your mobile phone. The unlock codes we supply are obtained direct from the network or phone manufacturer. Don't just take our word for it, read over 1,400 Customer Testimonials from the last seven years!
Q6 - How long does unlocking take?
A6 - Unlock codes for BlackBerry mobile phones are delivered to your email address within 15 minutes - 24 hours. Unlock codes for Nokia mobile phones are delivered to your email address within 1 - 7 Business Days. Unlock codes for Alcatel, Vodafone and ZTE mobile phones are delivered within 15 minutes - 24 hours.
Q7 - What payment methods does Unlocks accept?
A7 - We currently accept payment only through the 'PayPal' or 'Google Checkout' payment services. Use your PayPal account to make a payment or make a payment with most credit/debit cards through Google Checkout.
Q8 - I have other questions, how do I contact you?
A8 - You can contact Unlocks via email by completing our Contact Form.